Answers to frequently asked questions.
"The module is requiring keystrokes that I can't perform on my Mac, what do I do?"
Unfortunately, the software you are studying is written for use with a PC and not with a Mac. We are Mac compatable in that our software will function on a Mac the same way it functions on the PC. However, we can't change the keystrokes that the software you are learning about requires. We try and compensate the best we can in our tutorials, but in order to teach the software we have to require the buttons that the software requires. When you encounter a task that requires something that you cannot do, you will need to ask the computer to perform the task for you by clicking the demo or hint icon. When you do this in a Knowledge Check module, it will dock you points. You can still get enough points to pass the quiz, but you will need to pay attention and do well on the other questions. We also recommend that you return to these modules when you are able to perform them on a PC, so that you may practice the correct procedure.
"I can't login to the Portal"
If you are seeing the NSLT login screen, you should be using your NSLT login credentials. Your UserID is the email address you listed when you registered for the NSLT website and the Password was emailed to you in your initial email from the NSLT website. Check your spam folder if you don't see the email from the NSLT containing your login credentials.
If you are seeing the Learning Portal login screen, you should be using your Learning Portal login credentials. Your UserID and Passwordwas generated by the Portal system and included in the email fromthe Portal at the time you registered for the Learning Portal (this UserID is NOT your email address). Check your spam folder if you don't see the email from the Learning Portal containing your login credentials.
"What happened to the sound?"
All of the information in our modules are written on the screen, so sound is not necessary to complete the tutorials. Learning scores improved for learners who read the information, versus those who listened to the information. Furthermore, the sound files in our modules have been disabled so firms can use the modules in the office without having the sound distract others. However, our modules are programmed to work with apps that do text-to-speech. Most visually impaired learners have this app installed on their computer. This is why you may hear sound for the modules when you are working on your firm's computer or a friend's computer, but not hear sound when you are working on your personal computer.
"I get an error message that the module is already open, yet it is not."
Your problem should be able to fix itself when you logout of the portal. This issue is created by a module failing to close correctly. The error will prevent you from accessing other modules, because the system still thinks you are working on a module currently. Make sure all tabs are closed when you log out.
"I’ve registered and asked for a password reset but nothing is sent to me."
The email from the Learning portal with your login credentials is probably in your Junk Mail folder. Sometimes the firm's email system filters it as spam.
"The module name does not display correctly so I was not able to open it."